By using AHC for your self-pay collections, you can enhance communications with the patient prior to bad debt collection while reducing inbound phone calls to your staff. AHC has demonstrated the ability to accelerate cash flow while also reducing patient complaints and we are experienced in negotiating patient payment schedules, monitoring payment contracts, facilitating bank loan programs, and identifying third party sources for reimbursement.

AHC is committed to creating "painless" partnerships with our healthcare clients. We understand that each client is unique as are their program requirements. Our objective for our clients and their patient population is to consistently deliver superior customer service. Account resolution without patient complaints is as important to AHC as cash collections. All of the contacts with the patient or responsible party are done to facilitate continuation of the customer service the patient received while at the client's facility.

• All telephone calls are taken by the Patient Account Representatives in the AHC self-pay office
• Calls received at the client's office can be transferred to the AHC office
• Access into the clients system for the AHC Patient Account Representatives allows them to answer patient questions
• Any necessary return calls to the patient will be done by the AHC Patient Account Representative
• AHC will provide a toll free number for patients to use in contacting customer service
• A local client number will also be provided on statements and letters if the client has the ability to transfer the local extension to AHC

The services provided by AHC are designed to provide a cost-effective alternative to in-house collection activities by increasing the client's cash flow, accelerating the process of converting receivables into cash, reducing the client's cost associated with collecting cash receivables and increasing customer satisfaction.